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FAQs

How long does it take to receive my order?

Once you have placed your order, please allow 1-14 business days for us to get your order shipped. 

Please Note: Due to a higher volume of sales for the Month of May, please allow extra time for orders to be shipped out. We're working to get your order shipped out as fast as we can! Thank You for your support in helping Replant Fort McMurray!!

What carrier will my order be shipped with?

All of our orders are shipped with Canada Post. Once your order has been fulfilled, you will receive a email notification. You will then be able to track your package through Canada Post's website. With Canada Post we can ship to PO box numbers.

What is the difference between expedited and regular shipping?

Once Canada Post receives the regular parcel, it will be delivered in 2-9 business days.

Once Canada Post receives an expedited parcel, it will be delivered in 1-3 business days. 

Both parcels will have tracking numbers but expedited will also include insurance on your parcel.

What charities, non profits, programs and events do you support?

It is our goal to give back to Alberta by donating to charities, non profits, programs and events. We aim to fuse money back into our economy and help those who need it the most. Every $1000 we reach, we pick on organization that could use the donation. We also run campaigns to help not for profit organizations raise a higher donation amount and get their program or event noticed.

What is your return policy?

If you need to return an item for any reason please refer to our returns page to start your return process. We will review the return and get back to you with further instructions. 

If we sent you the wrong item, please forgive us. Again send out a return request on our returns page and we will get you the right item.

If an item says sold out, will you be getting more?

If an item says sold out on our website but it still has a picture, it means we are in the process of re-stocking the item. If we won't be making more of the product we will remove it completely from the website. Keep checking back for the product you want or don't hesitate to click the Notify me when Available button and receive an email once the item and size is back in stock.